1. What is the delivery time within the UAE?
Delivery عادة takes 1–3 business days within major cities, and may take longer for remote areas.
2. Can I track my order?
Yes, a tracking link will be sent via:
• Email
• WhatsApp
• SMS (if available)
3. How can I confirm that my order was successful?
Once your order is processed and approved, a confirmation will be sent via email, WhatsApp, or a phone call from the Art Point Scent team.
4. What should I do if the delivery team cannot reach me?
• Ensure that your phone number and WhatsApp number are correct.
• Delivery personnel are not employees of Art Point General Trading LLC and may not speak Arabic.
Any errors or delays on their part are the responsibility of the shipping company.
5. Can I collect my order from the store?
Yes, you can collect your order from:
Dubai Branch – Industrial Area 1 – Warehouse 183
Al Ain Branch – Bawadi Mall (Opposite Carrefour)
Pickup hours: Daily from 10:00 AM to 7:00 PM (except Sunday).
6. Can I cancel my order?
Yes, if it has not been shipped yet.
A cancellation request must be submitted within 2 hours of purchase.
Once shipped, the order cannot be canceled.
7. Which products are non-returnable?
The following items cannot be returned or exchanged:
• Opened or used fragrance oils
• Diffuser devices after use
• Products without original packaging or accessories
• Products damaged due to misuse
• Products that have been tampered with or repaired
• Orders without an invoice or proof of payment
8. What is the warranty period?
First: Rechargeable devices (built-in battery):
One-year warranty.
Second: Non-rechargeable electric devices:
Two-year warranty.
9. Does the warranty cover misuse?
No, the warranty does not cover damage resulting from:
• Drops or physical impact
• Oil entering the device
• Use of non-original oils
• Use of incompatible chargers
• Attempting to open or repair the device
10. Where can I submit a warranty request?
The device must be delivered to:
Art Point Scent – Head Office
Industrial Area 1 – Sheikh Saeed Al Maktoum Complex – Warehouse No. 183
Note: The company does not cover shipping or transportation costs.
11. Can I use any type of oil with the devices?
No, using non-original oils may damage the device and void the warranty.
12. Are the devices suitable for homes and large spaces?
Yes, we offer devices suitable for homes, offices, commercial spaces, malls, hotels, and exhibitions.
13. Do you provide scent identity design services for businesses (B2B)?
Yes, including:
• Scent identity development
• Custom fragrance formulation
• Sample preparation
• On-site testing
• Scenting system installation
• Annual maintenance contracts
14. What types of clients do you work with?
We serve:
• Government entities
• Banks
• Hotels
• Universities
• Large corporations
• Showrooms
• Airports and shopping malls
15. Are your oils safe and non-allergenic?
All oils comply with IFRA and ISO standards and are safe for general use.
However, sensitivity may vary from person to person.