Welcome to Art Point Scent!

These Terms and Conditions (“Terms”) govern your use of our website (www.artpointscent.com), online services, and the purchase of our products and services within the United Arab Emirates. By accessing or using our website, you agree to be bound by these Terms.

1. Definitions

  • “Company,” “we,” “our,” or “us” refers to Art Point Scent (ARTPOINT GENERAL TRADING LLC), based in Dubai, UAE.
  • “Customer,” “user,” or “you” means any individual or entity using our website or purchasing from us.
  • “Products” means scenting devices, fragrance oils, room sprays, and related items sold by us.

2. Eligibility

You must be at least 18 years old to use our website and purchase products. By using the site, you represent that you meet this requirement.

3. Orders and Payment

  • All orders are subject to acceptance and availability.
  • Prices are displayed in AED and include VAT unless otherwise stated.
  • Accepted payment methods include Visa, MasterCard, and online transfers.
  • We reserve the right to cancel or refuse any order without prior notice.

4. Shipping and Delivery

  • We deliver across the UAE. Shipping times may vary based on your location.
  • Delivery dates are estimated and not guaranteed.
  • Risk of loss and title passes to you upon delivery.

5. Returns and Exchanges

  • Due to the nature of our products, we accept returns only for damaged or defective items reported within 48 hours of receipt.
  • Items must be unused and in original packaging.
  • Custom or personalized items are non-refundable.

6. Product Use and Safety

  • Use products only as instructed.
  • Keep oils and diffusers away from children, pets, flames, and heat sources.
  • Art Point Scent is not liable for misuse or allergic reactions.

7. Device Maintenance and Technical Support

  • In the event of a device malfunction or technical issue, Art Point Scent will cover the cost of inspection and maintenance.
  • If a technical defect is confirmed, the device will be repaired or replaced at no cost to the customer.
  • This applies only to defects not caused by misuse, mishandling, or unauthorized modifications.

8. Intellectual Property

All content on our website, including logos, texts, images, and product designs, is the property of Art Point Scent and is protected by UAE intellectual property laws. Unauthorized use is strictly prohibited.

9. Privacy and Data

Our Privacy Policy governs the collection and use of personal data. By using our site, you consent to such processing.

10. Limitation of Liability

Art Point Scent shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

11. Amendments

We reserve the right to amend these Terms at any time. Updated versions will be posted on our website with the effective date.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in the competent courts of Dubai.

13. Contact Us

If you have any questions about these Terms, please contact us at: